Modern buyers are not waiting to be sold to, they’re proactively
gathering information, soliciting peer recommendations, and making decisions
about you and your competitors. Here are five trends I expect to see in
Sales and Marketing in 2015.
1.
Social Selling: connecting
with modern buyer
Social
selling is about sales people building a strong personal brand. It is about
understanding the role of content and how content can be used to tell a
powerful and emotional story. And it is about growing your social connections.
Finally, social selling will keep salespersons CONNECTED and ENGAGED with
modern “digital and social” buyer: super-busy, super-mobile, super-connected
and Hyper-informed.
2.
Content marketing:
Marketing by attracting, not interrupting
The new
age of marketing is about providing value and earning customer loyalty instead
of simply pounding a message into consumers heads and hoping it will stick.
Content marketing can play a vital role in filling the sales pipeline for a
business, as it can drive leads and help convert prospects into customers. Data will play a larger role in content
marketing; beyond just producing great content, brands need to reach and engage
the right audience. The best content marketers will use data to personalize content according to who
the consumer is, and tell a rich and seamless story (Storytelling) that carries across screens.
3.
Mobile: Increasing sales
and marketing productivity
Mobile
technology offers one of the most effective ways to support marketing-sales
alignment and boost sales. Marketers can use mobile technology to provide sales reps
with the right content at the right time, while increasing lead conversion and
sales. Mobile sales-enablement tools are creating new and better ways for
marketing to support sales reps in their customer interactions. Many teams are now
looking toward mobile-ready sales-enablement technology to bridge the gap
between Sales and Marketing; the adoption of such technology will be a defining
aspect of successful businesses from now on (Marketing Profs, 2014).
4.
Automation: Saving time and
money while boosting the bottom line
Marketing automation is a powerful
tool with the ability to greatly increase your conversions. The use of a
marketing automation platform can enable marketing and sales to work better
together. Many marketing automation systems integrate with the sales systems,
social media, search, support Web tracking and offer multi-channel marketing
capabilities. These systems are continually evolving and helping both teams
gain greater insights for their prospects and customers, especially about their
digital behavior.
5.
H2H: Humanizing Your Brand
with , Personalized message
There is no more B2B or B2C: It's Human to
Human H2H. This is not about relationship selling, it's about talking
to your customers and prospects in a way that they understand and expect. Versatile
salespeople understand the need to be chameleon-like in their selling approach.
High versatility sends a message
to the customer that you are making an effort to do business in a way that is
comfortable for them. It is essential that the salesperson gain the customer’s
trust during the customer interaction. One way to develop trust is to help
customers feel comfortable. Customers feel comfortable when you adapt to their
needs. The result is comfortable customers – and comfortable customers
buy, buy more, buy faster, and buy longer than uncomfortable customers.
I wish
everyone happiness, good health and prosperity in 2015.
This post was
originally published at Pulse
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